Refunds & Cancellations

Refund Policy

Clear terms for refunds, cancellations, and subscription management

Last Updated: January 26, 2025

1. Free Trial Period

30-Day Free Trial: All new customers receive a 30-day free trial with full access to the Bizman modules they select.

No Credit Card Required: We don't ask for payment information during the trial period.

Cancel Anytime: You can cancel during the trial with no charges or obligations.

Data Preservation: All data entered during your trial is preserved if you choose to subscribe.

2. Refund Eligibility

You ARE Eligible for Refund If:

  • You request a refund within 14 days of your initial purchase
  • You experienced technical issues that we couldn't resolve
  • The service didn't meet the core features advertised
  • You were charged incorrectly or duplicated

You Are NOT Eligible for Refund If:

  • You cancel after the 14-day refund window
  • You simply changed your mind or no longer need the service
  • You violated our Terms of Service
  • You've used the service for more than 14 days
  • This is a renewal payment (only initial purchases are refundable)

3. Cancellation Policy

Cancel Anytime: You can cancel your subscription at any time with no penalties or fees.

How to Cancel: Log into your account dashboard and click "Cancel Subscription" or contact us at hello@briskretail.com.

Service Continuation: Your service continues until the end of your current billing period. You retain full access during this time.

No Prorated Refunds: We do not provide refunds for unused time in your billing period after cancellation.

Data Export: You have 90 days after cancellation to export your data. After 90 days, data may be permanently deleted.

4. Refund Process

1

Request Refund

Email hello@briskretail.com with your account details and reason for refund request.

2

Review Process

Our team reviews your request within 2-3 business days. We may reach out for additional information.

3

Refund Issued

If approved, refunds are processed to your original payment method within 7-10 business days.

4

Bank Processing

Depending on your bank, it may take an additional 5-10 business days for the refund to appear in your account.

5. Plan Upgrades and Downgrades

Upgrades: When you upgrade your plan, you're immediately charged the prorated difference for the remainder of your billing cycle. Your new features are available instantly.

Downgrades: When you downgrade, the change takes effect at the start of your next billing cycle. You retain access to your current plan features until then. Any credit is applied to your next invoice.

No Refunds for Downgrades: We don't refund the difference when you downgrade mid-cycle.

Special Circumstances

We understand that exceptional situations occur. If you have extenuating circumstances not covered by this policy (natural disasters, serious illness, business closure), please contact us. We'll review your case individually.

Contact: hello@briskretail.com with subject line "Special Refund Request"

Questions About Refunds?

If you have questions about our refund policy or need to request a refund:

Email: hello@briskretail.com
Billing Support: billing@briskretail.com
Response Time: Within 2-3 business days